by Laureen Murphy, CPC, CPC-I, RH-CBS, CAH-CBS, CH, CBS, CH, CS Chief Operating Officer | Oct 26, 2025 | Revenue Cycle Management, Staff Training & Education
A full schedule doesn’t always mean maximum revenue. Inefficient scheduling can lead to no-shows, overbookings, and bottlenecks that frustrate staff and patients alike. Reducing No-Shows Automated reminders, online scheduling, and waitlist management help keep your... 
by Laureen Murphy CPC, RH-CBS, CAH-CBS, CH-CCBS, CH-CS, PMI-ACP | Sep 7, 2025 | Revenue Cycle Management, Staff Training & Education
In healthcare, efficiency is everything. From managing patient flow to optimizing provider time, the way a practice handles scheduling directly impacts both the patient experience and the organization’s financial health. Smart scheduling, leveraging best practices and... 
by Ranadene (Randi) Tapio, CEO, MBA, CMRS, CCES, CS, CHM | Jul 21, 2025 | Revenue Cycle Management, Staff Training & Education
Revenue Cycle Management (RCM) is the lifeblood of any healthcare organization, bridging the gap between patient care and financial stability. Yet, for many practices, RCM bottlenecks in the workflow frequently result in delayed payments, high denial rates, and... 
by Ranadene (Randi) Tapio, CEO, MBA, CMRS, CCES, CS, CHM | Jul 16, 2025 | Interim Staffing Solutions, Staff Training & Education
Healthcare organizations today face an undeniable challenge—skyrocketing staff burnout and turnover. Administrative teams, especially those managing the revenue cycle, are overburdened with repetitive tasks, increased patient volumes, and complex billing requirements.... 
by Ranadene (Randi) Tapio, CEO, MBA, CMRS, CCES, CS, CHM | Jun 4, 2025 | Revenue Cycle Management, Staff Training & Education
Efficient patient scheduling is more than just a logistical task—it’s a vital component of revenue cycle management. Poor scheduling practices can quietly erode your bottom line through missed appointments, administrative inefficiencies, and lost revenue... 
by Ranadene (Randi) Tapio, CEO, MBA, CMRS, CCES, CS, CHM | May 19, 2025 | Revenue Cycle Management, Staff Training & Education
Staff education programs are essential in healthcare, but how do you know if it’s making a difference? While many organizations invest in staff training, few have systems in place to measure its effectiveness or return on investment (ROI). Yet evaluating staff...
