MEET THE TEAM AT MEDCYCLE SOLUTIONS

Randi is an accomplished healthcare executive, entrepreneur, and thought leader with over 24 years of experience driving revenue cycle innovation and operational excellence across the healthcare industry. She holds an MBA in Healthcare Administration & Management from the Minnesota School of Business, graduating with honors, which strengthened her ability to lead organizations through complex operational challenges with both strategic insight and business acumen.

She is the founder and CEO of MedCycle Solutions, where she has helped practices nationwide streamline workflows, optimize billing and collections, and improve overall financial performance. Under her leadership, MedCycle Solutions has become a trusted revenue cycle management partner for services including medical billing, A/R cleanup, auditing, payor contract & fee negotiations, credentialing, compliance, coding, scheduling, EMR optimization, and staff training.

Her deep understanding of the healthcare landscape and ability to tailor strategies to the unique needs of each practice have allowed her to lead countless organizations toward more efficient operations, cleaner claims, and improved financial outcomes. Randi’s expertise ensures that clients receive customized solutions that align with both short-term goals and long-term success. Over the years, she has guided health systems, clinics, and physician groups on reimbursement strategies, workflow optimization, and healthcare compliance. Her ability to bridge financial objectives with real-world operations has made her a trusted resource in navigating legislative changes, payment model evolution, and the growing integration of electronic data exchange and process automation. From the early days of paper claim submissions to today’s digitally driven systems, Randi has remained at the forefront, helping clients adapt to the accelerating shifts in electronic healthcare infrastructure.

Randi is also the founder of Business Office Consultants, a strategic advisory firm that supports small business owners, executives, and healthcare leaders. Her consulting services focus on business coaching, leadership development, budgeting, the creation and implementation of operational playbooks, and organizational growth. She brings expertise in strategic leadership, executive coaching, and process improvement to help clients navigate transformation and achieve sustainable success.

Randi is widely recognized not only for her business acumen but also for her dedication to community engagement and professional mentorship. She has been honored as a “5 Under 40” recipient, named “Woman of the Year” by Beta Sigma Phi, and selected as a keynote speaker for RHIT graduation ceremonies. She is passionate about sharing her knowledge and empowering others through education and thought leadership.

With a strong track record of results, a commitment to coaching and leadership, and a deep-rooted passion for transforming businesses, Randi continues to shape the futures of the healthcare revenue cycle and small business industries and the professionals who lead them. Her top five CliftonStrengths, Connectedness, Relator, Empathy, Strategic, and Learner, highlight her ability to form meaningful connections, think with purpose, understand others deeply, and continually grow while guiding others to do the same. A lifelong learner and dedicated leader, Randi has completed extensive leadership development training, including the Grounded Leadership Program, the St. Cloud Chamber Leadership Program, and numerous other advanced programs focused on emotional intelligence, strategic decision-making, team building, and organizational effectiveness. This breadth of training and education enhances her ability to inspire, guide, and develop professionals at every stage of their careers, while cultivating strong, results-driven teams and resilient organizational cultures.

Randi is an active member of several leading professional associations that reflect her deep commitment to industry excellence, collaboration, and lifelong learning. Her affiliations include the American Academy of Professional Coders (AAPC), National Society of Certified Healthcare Business Consultants (NSCHBC), Healthcare Business Management Association (HBMA), Medical Group Management Association – New York (MGMA-NY), and the American College of Healthcare Executives – Maryland (ACHE-MD). She is also actively involved in the Healthcare Leaders Association (HLA) and its regional chapters across Arizona, Maryland, Minnesota, Nebraska, New Jersey, Nevada, and the Northeast. Additional affiliations include CalDerm Northern California, MediSota, the Minnesota Rural Health Cooperative, the National Health Care Leaders Association (NHCLA), and Meaningful Connections, a Women’s Networking Group.

Amy is a valued member of MedCycle Solutions, where she serves as Director of Client Operations. In this role, she effortlessly manages client partnerships and coordinates internal teams to ensure that each client receives the full depth of MedCycle’s expertise and support. She also leads both client and staff onboarding and success initiatives, playing a pivotal role in delivering a seamless and positive experience across all touchpoints.

With over 25 years of experience as a medical billing and credentialing professional, Amy brings a vast range of knowledge in all aspects of Revenue Cycle Management, Provider Contracting and Credentialing, and Medical Administration. She has worked closely with physicians throughout the entire lifecycle of their practices, from startup through growth and eventual sale. Amy is especially skilled at building custom workflows tailored to specific practice needs and educating staff on the tools and processes necessary for success. Her expertise extends to billing compliance, provider education, and optimizing operational efficiency.

Amy holds AAPC certificates in Credentialing and Revenue Cycle Management, and her dedication to ongoing professional development is also reflected in her completion of Grounded Leadership training. Her Top 5 CliftonStrengths, Achiever, Learner, Includer, Woo, and Responsibility, speak volumes about her strong work ethic, passion for growth, inclusive mindset, ability to build meaningful relationships, and deep sense of accountability. These strengths fuel her unwavering commitment to client success, a collaborative team culture, and consistent exceptional service delivery.

In addition to her operational leadership, Amy serves as the Director for MedCycle’s monthly webinar series, MedWebcast, overseeing all aspects from production and registration to hosting and audience engagement. She also represents the company as a trusted ambassador at major conferences, including HLA-MN, NCHN (National Cooperative of Health Network Association), GPTrac (Great Plains Telehealth Resource and Assistance Center), and MediSota.

She is an active member of the Healthcare Leaders Association, Minnesota (HLA-MN), the Professional Association of Health Care Office Management (PAHCOM), and the Health Care Compliance Association (HCCA), staying connected with industry peers and trends to continuously elevate the quality-of-service MedCycle Solutions provides.